Learn about our return and refund policy of our website.
Our policy lasts 10 days starting at the moment you receive your order. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, as our lip balm. To complete your return, we require you to send us your invoice and a picture of the items you need to return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mussacanaria.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,send us an email at info@mussacanaria.com and we will manage your case.
Shipping fees
You will be responsible for paying for your own shipping costs for returning your item. Shipping costsare non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Nuestra política de devoluciones tiene una duración de 10 días a partir del momento en que reciba su pedido. Si han pasado 10 días desde su compra, por desgracia no podemos ofrecer un reembolso o cambio. Para ser elegible para una devolución, el artículo debe estar sin usar y en las mismas condiciones en que lo recibió. También debe estar en su envase original. Varios tipos de bienes están exentos de ser devueltos, como nuestro lip balm. Para completar su petición, se requiere que nos envíe su factura y una foto de los artículos que usted desee devolver al correo info@mussacanaria.com.
