Frequently Asked Questions

SHOPPING

Purchases made on MUSSA Canaria are subject to current regulations and Spanish legislation and other related legislation. Purchases in MUSSA Canaria shall be subject to the payment of Value Added Tax / IGIC or appropriate in your country or province, as provided in the regulations in force for natural or legal persons resident in Member States of the European Union and for those residing in EU countries.

SALE OF PRODUCTS

The characteristics of the products and their prices will be displayed and shall be taken for the same errors and omissions excepted. The items will be available for sale until supplies last. Prices are shown in euros do not include taxes and are valid at the time of acceptance of the order by MUSSA Canaria except typing the same error or omission. Tenders are duly marked and identified as such. Its validity is effective as they appear on the website. In the products in which the color can vary it must specify the same, otherwise send the that we have in stock at that time. Prices are subject to change without notice, so it may vary and therefore must be verified by means of the order form, phone or fax service.

EXECUTION OF THE ORDER

The placing of an order constitutes acceptance of our General Conditions of Sale and our Privacy Policy click to see legal notice (here), which are included in the corresponding section accessible from the Home page. Buyer will use the shopping cart to include selected articles. Once closed and completed the order, you will receive a confirmation email with details of the items ordered. The order confirmation sent by MUSSA Canaria. Items will be sent to the delivery address indicated by the client in us Online registration or by telephone. The invoice issued by MUSSA Canaria valid a manufacturer's warranty, it will take effect from the day the delivery is made at the address of the buyer.

PAYMENT

In order to deliver the order, payment thereof shall be completed either by PAYPAL or credit card online.

SHIPPING AND DELIVERY

You will receive an email from the moment your order leaves the warehouse with the shipping information, and a link where you can download the invoice and track your order status. The delivery times announced on this website are indicative and are subject to changes due to seasonal variables or courier saturation. In any case, after 6 working days you should contact our sales team if your order hasn’t arrived.

Estimated delivery times

:

Spain and Portugal: 24 Hours

France: 24/48 Hours

Germany: 48/72 Hours

United Kingdom: 72/96 Hours

Italy: 48/72 Hours

Other countries: send us an email

We ship from Monday to Friday

OFFICIAL WARRANTY

All products can be purchased on our website or by telephone with the original manufacturer's warranty.

CUSTOMER SERVICE

You can contact our Customer Service by email at info@mussacanaria.com should indicate their data. If the reason for your call is regarding a request must indicate the order number.

For any query, clarification or additional information about our sales policy through our Online Store can contact the following email address: info@mussacanaria.com